Privacy policy

This Privacy Policy describes how www.touchmate.net (the “site” or “we”) collects, uses, and discloses your Personal Information when you visit or make a purchase from the site.

Collecting Personal Information: When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support. In this Privacy Policy, we refer to any information that can uniquely identify an individual (including the information below) as “Personal Information”. See the list below for more information about what Personal Information we collect and why.

Device information

  • Examples of Personal Information collected: version of web browser, IP address, time zone, cookie information, what sites or products you view, search terms, and how you interact with the Site.
  • Purpose of collection: to load the Site accurately for you, and to perform analytics on Site usage to optimize our Site.
  • Source of collection: Collected automatically when you access our Site using cookies, log files, web beacons, tags, or pixels .
  • Disclosure for a business purpose: shared with our processor Shopify.

Order information

  • Examples of Personal Information collected: name, billing address, shipping address, payment information (including credit card numbers, email address, and phone number.
  • Purpose of collection: to provide products or services to you to fulfill our contract, to process your payment information, arrange for shipping, and provide you with invoices and/or order confirmations, communicate with you, screen our orders for potential risk or fraud, and when in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
  • Source of collection: collected from you.

Customer support information

  • Purpose of collection: to provide customer support.
  • Source of collection: collected from you. 

Sharing Personal Information: We share your Personal Information with service providers to help us provide our services and fulfill our contracts with you, as described above. For example:

  • We use Shopify to power our online store. You can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy.
  • We may share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights. 

Credit/ Debit Cards & Payment Gateway

  • All credit/debit cards’ details and personally identifiable information will NOT be stored, sold, shared,rented or leased to any third parties.  
  • If you make a payment for our products or services on our website, the details you are asked to submit will be provided directly to our payment provider via a secured connection.
  • Merchant will not pass any debit/credit card details to third parties.
  • Merchant takes appropriate steps to ensure data privacy and security including through various hardware and software methodologies. However, WWW.TOUCHMATE.NET cannot guarantee the security of any
    information that is disclosed online.
  • The merchant is not responsible for the privacy policies of websites to which it links. If you provide any information to such third parties different rules regarding the collection and use of your personal information may apply. You should contact these entities directly if you have any questions about their
    use of the information that they collect.
  • Some of the advertisements you see on the Site are selected and delivered by third parties, such as ad networks, advertising agencies, advertisers, and audience segment providers. These third parties maycollect information about you and your online activities, either on the Site or on other websites, through
    cookies, web beacons, and other technologies in an effort to understand your interests and deliver to you advertisements that are tailored to your interests. Please remember that we do not have access to, or control over, the information these third parties may collect. The information practices of these third parties are not covered by this privacy policy. Kindly remove any other statements that contradicts with the above statements.

Using Personal Information: We use your personal Information to provide our services to you, which includes: offering products for sale, processing payments, shipping and fulfillment of your order, and keeping you up to date on new products, services, and offers.

Retention: When you place an order through the Site, we will retain your Personal Information for our records unless and until you ask us to erase this information. For more information on your right of erasure, please see the ‘Your rights’ section below.

Changes: We may update this Privacy Policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons.

Contact: For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at webstore@touchmate.net or by mail using the details provided below:

Quality Gulf Co. LLC, Dubai Investments Park 2, Dubai, Dubai DU, United Arab Emirates, PO Box: 24249

Last updated: 23/08/2021